Zapio
Zapio is a Voice of the Customer platform that leverages AI and natural language processing to collect, analyze, and act on customer feedback. It offers a unified platform with modules for feedback collection through engaging surveys and online review integrations, AI-powered analysis to uncover key sentiments and trends, and a smart inbox to manage and respond to customer interactions. The platform is designed for ease of use with no-code integrations, real-time alerts, and AI-assisted personalized replies, enabling businesses to improve customer experience, loyalty, and operational decision-making. Zapio is ISO 27001 certified, GDPR compliant, and built on Google Cloud Platform and MongoDB, targeting retail chains and organizations seeking to enhance customer engagement and reputation management.
Zapio
Zapio is a Voice of the Customer platform that leverages AI and natural language processing to collect, analyze, and act on customer feedback. It offers a unified platform with modules for feedback collection through engaging surveys and online review integrations, AI-powered analysis to uncover key sentiments and trends, and a smart inbox to manage and respond to customer interactions. The platform is designed for ease of use with no-code integrations, real-time alerts, and AI-assisted personalized replies, enabling businesses to improve customer experience, loyalty, and operational decision-making. Zapio is ISO 27001 certified, GDPR compliant, and built on Google Cloud Platform and MongoDB, targeting retail chains and organizations seeking to enhance customer engagement and reputation management.
TL;DR
What they do: Voice-of-the-customer SaaS platform for retail chains using AI/NLP
Founded: October 4, 2022
HQ: Brussels, Belgium
Size: About 5 employees
Compliance & hosting: ISO 27001, GDPR, built on Google Cloud Platform
Company Overview
Problem Domain
Customer experience (CX) and feedback management for retail chains
Founded
2022
Industry
SaaS; Customer Experience / Voice of the Customer
Tech Stack
Funding Track Record
320000.00