VoiceWeb
Voiceweb is a pioneer in Contact Center technologies, specializing in Speech & Natural Language Understanding for Customer Service since 2001. Their AI-powered enelai platform offers a suite of solutions including AI Virtual Assistants (chatbots), Conversational IVR, Agent Assist with Generative AI, Voice Biometrics for authentication, and Speech Recognition. These products are designed to enhance customer experience and automate customer service tasks, leading to significant improvements in operational efficiency and customer satisfaction metrics such as NPS and CSAT. The company emphasizes a pay-for-results pricing model and offers a no-code platform, Enelai Studio, for easy conversation design and deployment. Voiceweb serves enterprises in 20 countries, with a focus on natural, intuitive, human-like interactions.
VoiceWeb
Voiceweb is a pioneer in Contact Center technologies, specializing in Speech & Natural Language Understanding for Customer Service since 2001. Their AI-powered enelai platform offers a suite of solutions including AI Virtual Assistants (chatbots), Conversational IVR, Agent Assist with Generative AI, Voice Biometrics for authentication, and Speech Recognition. These products are designed to enhance customer experience and automate customer service tasks, leading to significant improvements in operational efficiency and customer satisfaction metrics such as NPS and CSAT. The company emphasizes a pay-for-results pricing model and offers a no-code platform, Enelai Studio, for easy conversation design and deployment. Voiceweb serves enterprises in 20 countries, with a focus on natural, intuitive, human-like interactions.
TL;DR
Founded: 2001
Headquarters: Athens, Greece
Product: ENELAI omni-channel Conversational AI platform (no-code)
Focus: Conversational IVR, chatbots, Agent Assist, Speech Recognition, Voice Biometrics
Customers: Enterprise clients across ~20 countries
Last reported funding: Series A, Dec 1, 2009
Company Overview
Problem Domain
Customer service automation and conversational customer experience for enterprises (banks, telecoms, others).
Founded
2001
Industry
Conversational AI / Contact Center Technology
Tech Stack
Funding Track Record
4,500,000.00 EUR
Investor Signal
“TANEO fund; SETE Ventures LP”