Vital
Vital is an AI-powered patient experience platform that enhances communication between healthcare providers and patients during hospital and ER visits. By integrating with existing EHR systems, Vital offers products like ERAdvisor, Care Advisor, and Access Advisor, which simplify complex medical information into easily understandable language. The platform has achieved significant traction, with over 1 million patients using its services annually across 31 health systems, and boasts a 97% satisfaction rating among clients. Vital differentiates itself through its user-centered design and advanced AI capabilities, positioning itself as a leader in improving patient experience and outcomes in healthcare.
Vital
Vital is an AI-powered patient experience platform that enhances communication between healthcare providers and patients during hospital and ER visits. By integrating with existing EHR systems, Vital offers products like ERAdvisor, Care Advisor, and Access Advisor, which simplify complex medical information into easily understandable language. The platform has achieved significant traction, with over 1 million patients using its services annually across 31 health systems, and boasts a 97% satisfaction rating among clients. Vital differentiates itself through its user-centered design and advanced AI capabilities, positioning itself as a leader in improving patient experience and outcomes in healthcare.
TL;DR
What they do: AI-powered patient experience platform that integrates with EHRs to guide patients through hospital, ER, and urgent care visits
Founded: 2017
Scale: Deployed in 100+ hospitals; reported millions of patients served annually
Recent funding: Series B $24.7M (Mar 23, 2023); total disclosed funding ~$45.9M
Team size (reported): ~220 employees
Company Overview
Problem Domain
Patient experience and communication in hospitals, emergency departments, and urgent care settings; EHR-integrated patient guidance.
Founded
2017
Industry
Healthcare technology
Funding Track Record
$5.2M
Seed round announced April 24, 2019; investors included First Round Capital and DFJ among others
$15M
Series A announced October 1, 2021
$24.7M
Series B led by Transformation Capital; participants included Threshold Ventures and others
Investor Signal
“Has continued institutional venture backing including Transformation Capital, Threshold Ventures, and First Round Capital”