viavoo
viavoo is a SaaS company based in Boulogne-Billancourt, France, offering a unified customer feedback analytics platform powered by hybrid AI combining machine learning, NLP, and knowledge graphs. Their product, viavoo ANALYTICS, enables brands to gather, analyze, and activate insights from multi-source customer feedback including surveys, online reviews, emails, live chats, calls, and social media. The platform provides deep text analytics to reveal emotions, topics, and trends, helping companies make quick, confident decisions to improve customer experience. viavoo is recognized with awards and trusted by various brands, positioning itself as a leader in AI-driven customer intelligence analytics.
viavoo
viavoo is a SaaS company based in Boulogne-Billancourt, France, offering a unified customer feedback analytics platform powered by hybrid AI combining machine learning, NLP, and knowledge graphs. Their product, viavoo ANALYTICS, enables brands to gather, analyze, and activate insights from multi-source customer feedback including surveys, online reviews, emails, live chats, calls, and social media. The platform provides deep text analytics to reveal emotions, topics, and trends, helping companies make quick, confident decisions to improve customer experience. viavoo is recognized with awards and trusted by various brands, positioning itself as a leader in AI-driven customer intelligence analytics.
TL;DR
Headquarters: Boulogne-Billancourt, France
Product: viavoo ANALYTICS — unified customer feedback deep text analytics (hybrid neural-symbolic AI)
Founding year: 2009
Employees: 14
Known lead investor: Omnes Capital (Series A, 2011)
Company Overview
Problem Domain
Customer feedback analytics and text analytics for customer experience (CX) teams.
Founded
2009
Industry
SaaS; Customer Experience / Text Analytics
Tech Stack
Funding Track Record
Investor Signal
“Omnes Capital led a Series A and has representation via Xavier Brunaud”