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Viable is an AI-driven platform that automates the qualitative analysis of customer feedback to deliver actionable insights. It integrates with multiple data sources like Zendesk and Intercom, using…

Viable is an AI-driven platform that automates the qualitative analysis of customer feedback to deliver actionable insights. It integrates with multiple data sources like Zendesk and Intercom, using…
What they do: AI platform that automates qualitative analysis of customer feedback
Founded: 2020
Headquarters: San Francisco, California, United States
Founders: Daniel Erickson; Jeffrey Erickson
Notable compliance / security: SOC 2 Type 2; GDPR and CCPA compliant
Total funding (reported): USD 10,900,000
Customer feedback analysis, customer experience, product management, marketing insights, employee engagement
2020
Data and Analytics
USD 2,000,000
Dealroom lists a $2.0M seed round in September 2020
USD 10,900,000
Last funding date reported as 2022-05-12 with total funding amount reported as USD 10,900,000
“Bill Butler; Bossa Invest; Craft Ventures; GTMfund; Javelin Venture Partners; Merus Capital; Michael Liou; Noveus Capital; Samvit Ramadurgam; StratMinds; Streamlined; Tempo Ventures”
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