Viable
Viable is an AI-driven platform that automates the qualitative analysis of customer feedback to deliver actionable insights. It integrates with multiple data sources like Zendesk and Intercom, using proprietary AI models combined with GPT-3 and GPT-4 to surface urgent topics and prioritize key areas for business impact. The platform supports unlimited seats for teams, enabling companies to boost customer satisfaction, reduce churn, and accelerate product innovation through customized AI analysis. Viable is SOC 2 Type 2 certified and compliant with GDPR and CCPA, positioning itself as a critical tool for data-driven decision-making in customer experience, employee engagement, marketing insights, and product management.
Viable
Viable is an AI-driven platform that automates the qualitative analysis of customer feedback to deliver actionable insights. It integrates with multiple data sources like Zendesk and Intercom, using proprietary AI models combined with GPT-3 and GPT-4 to surface urgent topics and prioritize key areas for business impact. The platform supports unlimited seats for teams, enabling companies to boost customer satisfaction, reduce churn, and accelerate product innovation through customized AI analysis. Viable is SOC 2 Type 2 certified and compliant with GDPR and CCPA, positioning itself as a critical tool for data-driven decision-making in customer experience, employee engagement, marketing insights, and product management.
TL;DR
What they do: AI-driven B2B SaaS that automates qualitative analysis of customer feedback to surface synthesized insights for product and business decisions
Founded: 2020
HQ: San Francisco Bay Area (San Francisco / Oakland listed)
Founders / key roles: Daniel Erickson (Founder & CEO), Jeffrey Erickson (Co‑founder & CPO)
Team size (public profiles): 11–50 employees
Seed round on 2022-05-12 (investors include Streamlined Ventures as lead; Craft Ventures, Michael Liou, Javelin Venture Partners among participants)
Company Overview
Problem Domain
Customer feedback analysis, customer experience insights, product-market fit measurement
Founded
2020
Industry
B2B SaaS; customer feedback / analytics
Tech Stack
Funding Track Record
USD 5,000,000
Investors listed for the May 12, 2022 seed round include Tempo Ventures, Streamlined Ventures (lead), StratMinds, Samvit Ramadurgam, Michael Liou, Merus Capital, Javelin Venture Partners, GTMfund, Craft Ventures, and Bill Butler. Crunchbase indicates four funding rounds in total in publicly visible profiles.
Investor Signal
“Backed by a mix of early-stage VCs and angels, including Streamlined Ventures (lead on the May 2022 seed), Craft Ventures, Michael Liou, Javelin Venture Partners, Merus Capital, Tempo Ventures and GTMfund.”