
UserTesting is a human insight platform that helps organizations craft exceptional customer experiences. By leveraging a world-class participant network, AI-driven insights, and expert services, they enable teams in Product, Marketing, Digital, and CX to validate decisions, co-innovate, and create personal, scalable, and human-centered experiences. UserTesting offers a comprehensive experience research solution that goes beyond tracking user behavior on live experiences by enabling companies to gather early feedback, reduce guesswork, and translate data into actionable human insight. They are recognized as a leader in the industry, with over 3,000 customers including 75 of the Fortune 100.

UserTesting is a human insight platform that helps organizations craft exceptional customer experiences. By leveraging a world-class participant network, AI-driven insights, and expert services, they enable teams in Product, Marketing, Digital, and CX to validate decisions, co-innovate, and create personal, scalable, and human-centered experiences. UserTesting offers a comprehensive experience research solution that goes beyond tracking user behavior on live experiences by enabling companies to gather early feedback, reduce guesswork, and translate data into actionable human insight. They are recognized as a leader in the industry, with over 3,000 customers including 75 of the Fortune 100.
Core product: Human insight platform for experience research using participant network and AI-driven analysis
Customers: 3,000+ customers including 75 of the Fortune 100
Headquarters: Bellevue, Washington
Founded: 2007
Acquisition: Acquired by Thoma Bravo and Sunstone Partners (closed Jan 12, 2023) for approximately $1.3B
Customer experience and product/marketing decision validation through qualitative user research
2007
Experience research / Customer experience software
45.5M
Series C financing
100M
Announced $100M round; existing investors participated
1300000000
All-cash acquisition completed; transaction valued at approximately $1.3 billion
“Backed by venture investors including Accel, OpenView, Greenspring, Insight Partners; later acquired by private equity firms Thoma Bravo and Sunstone Partners”