
Usermind was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle. Founded in 2013 by technology veterans Michel Feaster and Przemek Pardyak, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, and CRV.

Usermind was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle. Founded in 2013 by technology veterans Michel Feaster and Przemek Pardyak, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, and CRV.
Founded: 2013
Headquarters: Seattle, Washington
Product: Customer journey orchestration and unified customer engagement hub
Acquisition: Acquired by Qualtrics (July 20, 2021)
Notable investors: Andreessen Horowitz, Menlo Ventures, CRV
Siloed enterprise systems, fragmented customer data, and disjointed customer experience
2013
Customer experience / Customer journey orchestration / Customer data platform
14500000.00
Reported $14.5M round referenced in 2016 coverage
Series C entry dated Jan 26, 2021 in funding records
“Backed by multiple prominent VCs including Andreessen Horowitz, Menlo Ventures, and CRV”