
Userbot is a Generative AI platform for automating customer conversations in real-time across chat, voice calls, and Digital Humans. The company offers an all-in-one ecosystem for enterprise solutions, focusing on improving customer experience for innovative businesses and public administrations. Key products include AI Userbot (a virtual assistant platform), AI Voice, and AI Digital Human. Userbot emphasizes proprietary AI technology based on Natural Language Processing and Deep Learning, a no-code dashboard for easy AI training, and omnichannel 24/7 support. The company highlights its ability to manage millions of conversations and automate thousands of processes, enabling continuous learning for its AI and providing deep data insights. Userbot serves various industries, including Healthcare, Finance, Public Administration, Retail, and Energy & Utilities, aiming to create a competitive advantage through superior customer experience.

Userbot is a Generative AI platform for automating customer conversations in real-time across chat, voice calls, and Digital Humans. The company offers an all-in-one ecosystem for enterprise solutions, focusing on improving customer experience for innovative businesses and public administrations. Key products include AI Userbot (a virtual assistant platform), AI Voice, and AI Digital Human. Userbot emphasizes proprietary AI technology based on Natural Language Processing and Deep Learning, a no-code dashboard for easy AI training, and omnichannel 24/7 support. The company highlights its ability to manage millions of conversations and automate thousands of processes, enabling continuous learning for its AI and providing deep data insights. Userbot serves various industries, including Healthcare, Finance, Public Administration, Retail, and Energy & Utilities, aiming to create a competitive advantage through superior customer experience.
What they do: Generative AI platform to build and orchestrate multi-agent AI assistants for customer conversations (chat, voice, digital humans) and enterprise workflows
Headquarters: Milan, Italy
Founded: 2017
Employees: 19 (reported)
Known funding: Approximately $2.84M reported (last noted 2019)
Customer service automation, conversational AI, enterprise workflow automation
2017
Artificial Intelligence; Enterprise Software; Customer Experience
€500,000
Seed round reported in June 2019 (amount listed on Dealroom as €500k)
2840000.00 USD
Total funding amount and last funding date reported in company snapshot data
“Strategic investment/partnership with Smeup announced via letter of intent (June 23, 2023); PoliHub holds a minority stake (~1%)”