
Unthread (YC S22) is an agentic service management platform that tracks and resolves tickets instantly from Slack. We help IT, HR, and CS teams to resolve issues faster with both AI + human agents in one platform.

Unthread (YC S22) is an agentic service management platform that tracks and resolves tickets instantly from Slack. We help IT, HR, and CS teams to resolve issues faster with both AI + human agents in one platform.
Product: Slack-native AI helpdesk that converts messages into tracked tickets and automations
Founders: Tom Bachant (CEO) and Jake McCloskey (CTO)
Stage / Funding: Seed (Aug 2024); reported ~ $3.0M
Team size: ~7 employees
Internal support and customer service ticketing/automation for teams using Slack and other messaging channels.
2022
Software Development
Reported pre-seed round in 2022
$3.0M
Seed round (Aug 9, 2024); other investors reported include Bling Capital and Y Combinator
“Backed by Y Combinator; investors include Moxxie Ventures and Bling Capital”
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