
Umni is a no-code AI chatbot platform that enables businesses to create and maintain customized chatbots for customer support, marketing, and sales without requiring technical skills. The platform features a centralized AI module, self-training capabilities, and pre-trained industry-focused datasets, making it accessible for organizations of all sizes. With over 13 million interactions and significant time savings for users, Umni positions itself as a leader in conversational AI, helping businesses automate customer communication and improve service efficiency.

Umni is a no-code AI chatbot platform that enables businesses to create and maintain customized chatbots for customer support, marketing, and sales without requiring technical skills. The platform features a centralized AI module, self-training capabilities, and pre-trained industry-focused datasets, making it accessible for organizations of all sizes. With over 13 million interactions and significant time savings for users, Umni positions itself as a leader in conversational AI, helping businesses automate customer communication and improve service efficiency.
Product: No-code AI chatbot platform for customer support, sales, and marketing
Founded / HQ: 2018; Sofia, Bulgaria
Founders: Elitza Stoilova and Trayko Stoilov
Funding (reported): Total reported $130,000; first external investment 2019
Customer scale: Reported 13+ million interactions and claimed hours saved
Conversational AI / customer-facing chatbots for SMEs
2018
Software; Conversational AI / Chatbots
Reported as first external investment
Reported follow-on support
“Received early-stage investment from Loyal VC and follow-on support including a Bulgarian angel investor”