
Zendesk provides AI-powered customer service solutions, including AI agents that autonomously resolve customer and employee interactions across multiple channels. Their AI agents enable businesses to automate up to 80% of interactions, reducing ticket volume and response times while improving customer satisfaction. The platform is easy to set up without technical expertise and offers real-time monitoring and quality assurance. Zendesk's AI agents support over 30 languages and integrate with backend systems for end-to-end automation, serving various industries and business sizes globally.

Zendesk provides AI-powered customer service solutions, including AI agents that autonomously resolve customer and employee interactions across multiple channels. Their AI agents enable businesses to automate up to 80% of interactions, reducing ticket volume and response times while improving customer satisfaction. The platform is easy to set up without technical expertise and offers real-time monitoring and quality assurance. Zendesk's AI agents support over 30 languages and integrate with backend systems for end-to-end automation, serving various industries and business sizes globally.
What they do: Conversational AI platform that automates and assists customer-support workflows (virtual agent / AI suggestion engine for chat, email, social).
Founded: 2016 (launched first product summer 2017)
HQ / operations: Helsinki origin; operations in Berlin (Europe)
Funding: Raised venture rounds including a $20M Series A (Dec 2020); ~ $27M total prior to acquisition
Exit / M&A: Acquired by Zendesk (announced March 2024)
Customer service automation and conversational AI for support teams.
2016
Customer service software / Conversational AI
1.3M USD
Seed round co‑led by Holtzbrinck Ventures and Maki.vc
20M USD
Series A led by OMERS Ventures with participation from Felicis Ventures, HV Capital and Maki.vc
“OMERS Ventures, Felicis Ventures, HV Capital, Maki.vc, Holtzbrinck Ventures”