
Twyla is an enterprise platform that provides a virtual agent for customer support and automates conversations through chatbots. It is driven with a mission to provide seamless, immediate, and relevant customer support while lowering the number of support tickets and the cost of running the support team. Its platform enables businesses of all sizes to harness the knowledge of human subject matter experts. It provides the ability to design and implement conversational experiences that not only save time and money but delights users. Twyla was established in 2015 and is headquartered in Berlin, Germany.

Twyla is an enterprise platform that provides a virtual agent for customer support and automates conversations through chatbots. It is driven with a mission to provide seamless, immediate, and relevant customer support while lowering the number of support tickets and the cost of running the support team. Its platform enables businesses of all sizes to harness the knowledge of human subject matter experts. It provides the ability to design and implement conversational experiences that not only save time and money but delights users. Twyla was established in 2015 and is headquartered in Berlin, Germany.
Founded: 2015 — headquartered in Berlin, Germany
Product: Enterprise conversational AI platform providing virtual agents/chatbots to automate customer support
Funding: Two Seed rounds; latest Seed round listed on 2017-09-05
Founders: Paul Gibbins; Charles Woei-Jye Yee (some databases also list Chris Lotz)
Status note: Dealroom lists the company as considered deadpooled
Customer support automation / conversational AI
2015
Conversational AI / Customer support automation
Investors listed for the round include Johannis Hatt, Marcel Hollerbach, Hubraum, Kai Seefeldt, and BoHa Capital
“Seed-stage investors include Aschendorff NEXT (listed as lead for an earlier seed), Hubraum, Johannis Hatt, Marcel Hollerbach, Kai Seefeldt, and BoHa Capital.”