Tidio
Tidio is an AI-driven customer service software suite that helps businesses streamline client communication and manage support efficiently. Its key products include Lyro AI Agent, a conversational AI that automates up to 67% of customer support inquiries across chat, email, and social media in 12 languages, along with live chat, help desk, and chatbot flow builder tools. Tidio integrates with various platforms and supports multilingual, multichannel communication, enabling companies to reduce response times, increase resolution rates, and boost customer satisfaction. Trusted by over 300,000 businesses worldwide, Tidio operates on a SaaS subscription model with tiered plans to accommodate different business sizes and needs, positioning itself as a scalable solution for customer service automation and sales conversion enhancement.
Tidio
Tidio is an AI-driven customer service software suite that helps businesses streamline client communication and manage support efficiently. Its key products include Lyro AI Agent, a conversational AI that automates up to 67% of customer support inquiries across chat, email, and social media in 12 languages, along with live chat, help desk, and chatbot flow builder tools. Tidio integrates with various platforms and supports multilingual, multichannel communication, enabling companies to reduce response times, increase resolution rates, and boost customer satisfaction. Trusted by over 300,000 businesses worldwide, Tidio operates on a SaaS subscription model with tiered plans to accommodate different business sizes and needs, positioning itself as a scalable solution for customer service automation and sales conversion enhancement.
TL;DR
Product: AI-driven customer service suite (Live Chat, Help Desk, Flows, Lyro AI Agent)
Customers: Claims 300,000+ businesses
Founded / HQ: Founded 2013 in Szczecin, Poland; headquarters in San Francisco
Funding: $26.8M total; $25M Series B led by PeakSpan Capital (May 12, 2022)
Company Overview
Problem Domain
Customer support automation and live chat for SMBs and e-commerce
Founded
2013
Industry
Customer service software / SaaS
Funding Track Record
25000000.00
Round brought reported total raised to approximately $26.8M; participants included Inovo Venture Partners and individual investor Rafał Brzoska.
Investor Signal
“Led by PeakSpan Capital with participation from Inovo.vc and Rafał Brzoska”