Thena
Thena is a customer support AI platform designed for B2B teams, integrating multiple communication channels such as Slack, Discord, Email, MS Teams, and Web chat into one unified ticketing system. It offers AI-powered features including autonomous support, AI ticket detection, summaries, tagging, auto-responses, and workflows that blend human and AI actions to enhance business efficiency. The platform supports multi-persona ticketing, customizable boards, role-based controls, and enterprise-grade security. Thena's business model includes tiered subscription plans from free to enterprise, with features scaling accordingly. It is positioned as a modern alternative to traditional ticketing tools like Zendesk and Freshdesk, serving top-performing modern B2B teams and enabling seamless customer operations at scale.
Thena
Thena is a customer support AI platform designed for B2B teams, integrating multiple communication channels such as Slack, Discord, Email, MS Teams, and Web chat into one unified ticketing system. It offers AI-powered features including autonomous support, AI ticket detection, summaries, tagging, auto-responses, and workflows that blend human and AI actions to enhance business efficiency. The platform supports multi-persona ticketing, customizable boards, role-based controls, and enterprise-grade security. Thena's business model includes tiered subscription plans from free to enterprise, with features scaling accordingly. It is positioned as a modern alternative to traditional ticketing tools like Zendesk and Freshdesk, serving top-performing modern B2B teams and enabling seamless customer operations at scale.
TL;DR
What they do: AI-native B2B customer support platform that unifies Slack, email, web chat, and Microsoft Teams into a single ticketing/workflow system
Founded: 2022
Notable investors: Lightspeed Venture Partners, First Round Capital, Pear VC, Tenacity Venture Capital
Latest disclosed funding: Seed (May 24, 2023)
Employee count (reported): 38
Company Overview
Problem Domain
Scaling customer support and operations for modern B2B teams who use messaging platforms (Slack, Teams, Discord) alongside email and web chat.
Founded
2022
Industry
Customer support software / SaaS
Funding Track Record
Investor Signal
“Lightspeed Venture Partners, First Round Capital, Pear VC, Tenacity Venture Capital”