
Thematic helps businesses increase customer satisfaction and retention by finding insights in customer feedback. They use proprietary AI algorithms to analyze feedback collected through NPS surveys, reviews, social media and contact centre logs. Thematic aggregates insights from this feedback in one place and makes it easy for everyone to answer questions about the needs of their customers.

Thematic helps businesses increase customer satisfaction and retention by finding insights in customer feedback. They use proprietary AI algorithms to analyze feedback collected through NPS surveys, reviews, social media and contact centre logs. Thematic aggregates insights from this feedback in one place and makes it easy for everyone to answer questions about the needs of their customers.
What they do: AI/NLP platform that analyzes unstructured customer feedback to surface themes, sentiment, and impact on metrics like NPS/CSAT
Founded / launch: Research started 2015; company launched commercially in 2017
Founders / leadership: Alyona Medelyan (founder / CEO) and Nathan Holmberg (co-founder / CTO)
Employees: Approximately 46
Known investors: AirTree Ventures; Callaghan Innovation; San Francisco angel investors
Customer feedback analysis / Voice of Customer (VoC) and Customer Experience (CX) analytics
2017
SaaS; Customer Experience / Analytics
1200000.00
Reported seed raise of approximately $1.2M from AirTree Ventures and San Francisco angel investors (company materials)
Grant funding listed with Callaghan Innovation as a lead/recent investor
“AirTree Ventures; Callaghan Innovation; San Francisco angel investors”