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Thematic helps businesses increase customer satisfaction and retention by finding insights in customer feedback. They use proprietary AI algorithms to analyze feedback collected through NPS surveys,…

Thematic helps businesses increase customer satisfaction and retention by finding insights in customer feedback. They use proprietary AI algorithms to analyze feedback collected through NPS surveys,…
What they do: AI-powered customer feedback analytics that discovers, scores, and traces themes from multi-channel unstructured feedback
Founders: Alyona Medelyan (CEO) and Nathan Holmberg (CTO)
Founded / launch signal: Idea began 2015; participated in Y Combinator Summer 2017
Team size: ~46 employees
Funding: Reported total funding US$1,760,000; seed round reported US$1.2M; latest recorded grant dated 2020-07-01
Customer feedback analytics / customer insights from unstructured text
2017
Customer experience / Analytics / SaaS
1200000.00 USD
Reported seed round of US$1.2M involving AirTree Ventures and San Francisco angel investors
Latest recorded funding listed as a grant dated 2020-07-01
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