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Thankful
Gladly is an AI-powered customer service platform that focuses on putting customers back at the center of service interactions. Unlike traditional ticket-based systems, Gladly combines rich customer…
Thankful
Gladly is an AI-powered customer service platform that focuses on putting customers back at the center of service interactions. Unlike traditional ticket-based systems, Gladly combines rich customer…
TL;DR
What they do: AI-driven customer service automation for e-commerce and retail (post-purchase support, autonomous resolution, agent assist, analytics)
Headquarters: Venice / Los Angeles, California, United States
Founded: 2016 or 2018 (sources vary)
Latest disclosed funding: $12M Series A (Sep 2021) led by Alpha Edison
Company Overview
Problem Domain
Customer service automation for e-commerce and retail post-purchase inquiries.
Industry
Customer service / AI / E-commerce
Funding Track Record
$12,000,000
Deal reported participation from Bonfire, TenOneTen, Greycroft, Omega Venture Partners and Miramar; reporting also cited an additional unannounced $3M bringing total to $15M.
Investor Signal
“Alpha Edison led Series A; participation from multiple institutional investors”
Founders
What we do
Join the Team
Startup jobs. A lot of them.
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