Thankful
Gladly is an AI-powered customer service platform that focuses on putting customers back at the center of service interactions. Unlike traditional ticket-based systems, Gladly combines rich customer data with AI to provide personalized support, enabling brands to engage customers 24/7. The platform is designed for customer-obsessed brands, helping them create loyalty through exceptional service while reducing costs and improving efficiency. With over 200 customers, including some of the world's most loved brands, Gladly is positioned as a leader in transforming customer service into a more human-centric experience.
Thankful
Gladly is an AI-powered customer service platform that focuses on putting customers back at the center of service interactions. Unlike traditional ticket-based systems, Gladly combines rich customer data with AI to provide personalized support, enabling brands to engage customers 24/7. The platform is designed for customer-obsessed brands, helping them create loyalty through exceptional service while reducing costs and improving efficiency. With over 200 customers, including some of the world's most loved brands, Gladly is positioned as a leader in transforming customer service into a more human-centric experience.
TL;DR
What they do: AI customer service platform providing agent assist, fully automated AI agents, and analytics
Founders: Ted (Theodore) Mico and Evan Tann (also listed: Jeff Ester on some profiles)
Funding (disclosed): $15M total disclosed (including $12M Series A led by Alpha Edison, announced Sept 27, 2021)
Location: Venice / Los Angeles area
Company Overview
Problem Domain
Customer service automation and support AI
Industry
Customer service software / AI
Funding Track Record
$12,000,000
Series A announced Sept 27, 2021; other participants named include Bonfire, Ten-One-Ten, Greycroft, Omega Venture Partners, and Miramar
$3,000,000
Prior unannounced funding included in total disclosed amount
Investor Signal
“Raised a $12M Series A led by Alpha Edison with participation from multiple venture firms (total disclosed funding reported as $15M)”