Textel
Capacity is a technology company founded in 2017, headquartered in St. Louis, that provides AI-powered automation solutions for contact centers and customer support teams. Their platform includes intelligent virtual agents, AI-driven chat, voice, email, and web self-service, agent assist with real-time coaching, campaign and workflow automation, conversational AI with speech recognition and sentiment analysis, and analytics for performance optimization. Capacity's SMS Intelligent Virtual Agent product enables personalized, two-way SMS conversations and targeted campaigns to increase customer engagement, accelerate resolutions, and boost sales. The company serves over 19,000 customers and 1.5 million users, automating more than 36 billion interactions, with enterprise-grade security and over 250 integrations. Their business model is primarily SaaS subscription-based, targeting industries such as retail, healthcare, finance, and service sectors.
Textel
Capacity is a technology company founded in 2017, headquartered in St. Louis, that provides AI-powered automation solutions for contact centers and customer support teams. Their platform includes intelligent virtual agents, AI-driven chat, voice, email, and web self-service, agent assist with real-time coaching, campaign and workflow automation, conversational AI with speech recognition and sentiment analysis, and analytics for performance optimization. Capacity's SMS Intelligent Virtual Agent product enables personalized, two-way SMS conversations and targeted campaigns to increase customer engagement, accelerate resolutions, and boost sales. The company serves over 19,000 customers and 1.5 million users, automating more than 36 billion interactions, with enterprise-grade security and over 250 integrations. Their business model is primarily SaaS subscription-based, targeting industries such as retail, healthcare, finance, and service sectors.
TL;DR
What they do: Business texting platform (SMS/MMS) for contact centers and enterprises
Founded: 2014 (launch reported May 2014)
Headquarters: St. Louis, Missouri, United States
Acquisition: Acquired by Capacity (announced Jan 19, 2023; completed Dec 16, 2023)
Founder: James Diel
Company Overview
Problem Domain
Customer engagement and contact center communication via text messaging
Founded
2014
Industry
Communications / Customer Experience / Contact Center Software
Funding Track Record
Investor Signal
“Crunchbase lists investors including Cultivation Capital and Capital Midwest Fund”