Talkmap
Talkmap is a leading generative AI platform specializing in contact center conversational intelligence, transforming 100% of customer conversations into actionable insights in real-time. The company delivers unmatched visibility and intelligence at the volume and speed required for the world's largest enterprises, enabling them to enhance customer experience (CX) and employee experience (EX). Talkmap's patented technology automates the analysis and structuring of raw conversations, providing timely insights that drive improvements across various business operations. With a strong market position and recognition as a 2022 Gartner Cool Vendor, Talkmap is positioned as a key player in the conversational analytics space, serving industries such as telecom, banking, insurance, retail, and healthcare.
Talkmap
Talkmap is a leading generative AI platform specializing in contact center conversational intelligence, transforming 100% of customer conversations into actionable insights in real-time. The company delivers unmatched visibility and intelligence at the volume and speed required for the world's largest enterprises, enabling them to enhance customer experience (CX) and employee experience (EX). Talkmap's patented technology automates the analysis and structuring of raw conversations, providing timely insights that drive improvements across various business operations. With a strong market position and recognition as a 2022 Gartner Cool Vendor, Talkmap is positioned as a key player in the conversational analytics space, serving industries such as telecom, banking, insurance, retail, and healthcare.
TL;DR
Founded: 2017 (Dallas, Texas)
Product: Talkdiscovery — an AI conversational-intelligence platform for contact centers (real-time analysis, agentic AI assistants)
Funding (reported): $17.6M total (as of Feb 1, 2022); $8M Series A led by Stage 1 Ventures
Recognition: Named a 2022 Gartner Cool Vendor in Conversational and Natural Language Technology
Company Overview
Problem Domain
Contact-center conversational intelligence and automation (calls and chats) aimed at retention, CX/EX, sales, compliance, and operational performance.
Founded
2017
Industry
Conversational intelligence / Contact center AI
Tech Stack
Funding Track Record
$8,000,000