Talkative
Talkative is a real-time customer engagement platform that enables global organizations to scale B2C customer service using AI-powered chatbots, voice AI, live chat, video chat, and social messaging. The platform integrates seamlessly with major CRM and contact center software like Salesforce, Microsoft Teams, and Mitel, providing omnichannel support that reduces wait times, automates up to 90% of product queries, and improves customer experience with personalized, consistent, and accurate AI responses. Founded in 2016, Talkative has grown its customer base internationally, including large brands such as Formula 1 and Lululemon, and offers advanced analytics and supervisor AI tools to optimize team performance and measure ROI. The company is backed by Wesley Clover and focuses on transforming digital customer service by bridging modern communication channels with existing contact workflows.
Talkative
Talkative is a real-time customer engagement platform that enables global organizations to scale B2C customer service using AI-powered chatbots, voice AI, live chat, video chat, and social messaging. The platform integrates seamlessly with major CRM and contact center software like Salesforce, Microsoft Teams, and Mitel, providing omnichannel support that reduces wait times, automates up to 90% of product queries, and improves customer experience with personalized, consistent, and accurate AI responses. Founded in 2016, Talkative has grown its customer base internationally, including large brands such as Formula 1 and Lululemon, and offers advanced analytics and supervisor AI tools to optimize team performance and measure ROI. The company is backed by Wesley Clover and focuses on transforming digital customer service by bridging modern communication channels with existing contact workflows.
TL;DR
Founded: 2016
Headquarters: Newport, United Kingdom
Product: Omnichannel real-time customer engagement platform (voice, video, chat, messaging, co‑browsing) with AI/KB and agent copilot
Employees (approx.): 25
Known backers: Wesley Clover; Development Bank of Wales; Welsh Government; local angel investors
Company Overview
Problem Domain
Customer engagement and contact-centre automation for B2C organisations
Founded
2016
Industry
Customer engagement / Contact centre software
Funding Track Record
830000.00
Investor Signal
“Backed by Wesley Clover; investors also include the Development Bank of Wales, the Welsh Government and local angel investors”