
Syndeo is an enterprise-grade Conversational AI platform that enables businesses to engage with customers across marketing, sales, and service channels using AI-powered messaging and advanced chat technology. The platform supports omnichannel engagement including voice, web, social, and messaging, enriched with personalization and proactive service. Syndeo offers solutions such as Agentic AI for Voice, Digital Exchange, AI Assistant with Experience Apps, and IVA Cloud Accelerator to accelerate contact center migrations and expand digital channels. With over 25 years of experience, Syndeo serves global brands and integrates with leading CCaaS providers and NLU tools, providing a low-code environment for agile AI assistant deployment. Syndeo's business model is primarily SaaS, focusing on delivering conversational AI solutions that enhance customer experience and drive business growth.

Syndeo is an enterprise-grade Conversational AI platform that enables businesses to engage with customers across marketing, sales, and service channels using AI-powered messaging and advanced chat technology. The platform supports omnichannel engagement including voice, web, social, and messaging, enriched with personalization and proactive service. Syndeo offers solutions such as Agentic AI for Voice, Digital Exchange, AI Assistant with Experience Apps, and IVA Cloud Accelerator to accelerate contact center migrations and expand digital channels. With over 25 years of experience, Syndeo serves global brands and integrates with leading CCaaS providers and NLU tools, providing a low-code environment for agile AI assistant deployment. Syndeo's business model is primarily SaaS, focusing on delivering conversational AI solutions that enhance customer experience and drive business growth.
What they do: Enterprise-grade conversational AI platform for omnichannel customer engagement (voice, web, social, messaging)
Headquarters: Belfast, Northern Ireland
Founders / Leadership: Oliver Lennon (CEO), Catherine Ewings (COO), Alan Beck (CTO)
Business model: SaaS
Employee count (approx.): 27
Contact centre modernisation, IVR migration, self-service automation, omnichannel customer engagement
2017
Conversational AI / Customer Experience (CX) Software
370000.00 USD
“Techstart Ventures identified as a seed investor”