
Switchboard, MD is a physician-led AI and data science company focused on restoring the human connection in medicine. Their platform enhances care delivery by triaging patient portal communications to the correct care team members, improving efficiency, patient experience, and reducing costs. Key solutions include Contact Center for automating EMR record matching, MDAware for immediate routing of patient messages, and RevAware for prioritizing revenue cycle accounts. The company reports significant results such as an 83% faster response time for patient messages, a 45% reduction in wasted inbasket message touches, and 97% accuracy in physician quality assurance, with zero staff time required for training.

Switchboard, MD is a physician-led AI and data science company focused on restoring the human connection in medicine. Their platform enhances care delivery by triaging patient portal communications to the correct care team members, improving efficiency, patient experience, and reducing costs. Key solutions include Contact Center for automating EMR record matching, MDAware for immediate routing of patient messages, and RevAware for prioritizing revenue cycle accounts. The company reports significant results such as an 83% faster response time for patient messages, a 45% reduction in wasted inbasket message touches, and 97% accuracy in physician quality assurance, with zero staff time required for training.
What they do: Physician-built AI platform that triages, classifies, routes and prioritizes patient communications across inboxes, contact centers, and EMRs
Founding: Founded November 2021 (company timeline lists founding milestone Nov 2021)
Customers / deployments: Deployed with Emory Healthcare (inbox management)
Reported impact: Metrics reported include 83% faster response time for patient messages and 45% reduction in wasted inbasket touches
Team size: Approximately 21 employees
Clinical communication triage and workflow automation for patient messages, calls, voicemails and faxes; inbox and contact-center efficiency.
2021
Healthcare technology / Health AI
Announced Feb 1, 2023; closed Feb 23, 2023 (public records list the round but amounts are obfuscated).
Listed as a Seed round with an announced date Sep 1, 2024 (public profiles indicate obfuscated amounts).