Switchboard, MD
Switchboard, MD is a physician-led AI and data science company focused on restoring the human connection in medicine. Their platform enhances care delivery by triaging patient portal communications to the correct care team members, improving efficiency, patient experience, and reducing costs. Key solutions include Contact Center for automating EMR record matching, MDAware for immediate routing of patient messages, and RevAware for prioritizing revenue cycle accounts. The company reports significant results such as an 83% faster response time for patient messages, a 45% reduction in wasted inbasket message touches, and 97% accuracy in physician quality assurance, with zero staff time required for training.
Switchboard, MD
Switchboard, MD is a physician-led AI and data science company focused on restoring the human connection in medicine. Their platform enhances care delivery by triaging patient portal communications to the correct care team members, improving efficiency, patient experience, and reducing costs. Key solutions include Contact Center for automating EMR record matching, MDAware for immediate routing of patient messages, and RevAware for prioritizing revenue cycle accounts. The company reports significant results such as an 83% faster response time for patient messages, a 45% reduction in wasted inbasket message touches, and 97% accuracy in physician quality assurance, with zero staff time required for training.