
SupportLogic is a leader in support experience management, providing a platform that leverages AI to enhance customer support operations. Their products, including Cognitive AI Cloud and various AI agents, help enterprises proactively manage customer interactions, reduce escalations, and improve overall customer satisfaction. With a focus on data-driven insights, SupportLogic serves major clients like Salesforce and Basware, positioning itself as a key player in the customer experience landscape.

SupportLogic is a leader in support experience management, providing a platform that leverages AI to enhance customer support operations. Their products, including Cognitive AI Cloud and various AI agents, help enterprises proactively manage customer interactions, reduce escalations, and improve overall customer satisfaction. With a focus on data-driven insights, SupportLogic serves major clients like Salesforce and Basware, positioning itself as a key player in the customer experience landscape.
What they do: AI-driven support experience (SX) management platform for customer support operations
Founded / HQ: 2016; San Jose, California
Sizing: Approximately 70–100 employees (reported 74)
Funding: Total ≈ $62M; Series B Oct 12, 2021
Notable customers: Enterprise customers including Salesforce and Basware
Customer support experience / post-sales customer experience observability
2016
Customer Experience / Support Software
$9,100,000.00
“Backed by institutional VCs including General Catalyst, WestBridge Capital, Sierra Ventures, Emergent Ventures, and Sorenson Ventures”