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SupportLogic is a pioneer in the Support Experience (SX) management platform, leveraging AI to help companies proactively manage customer interactions and improve support outcomes. Their platform,…

SupportLogic is a pioneer in the Support Experience (SX) management platform, leveraging AI to help companies proactively manage customer interactions and improve support outcomes. Their platform,…
What they do: AI-native Support Experience (SX) platform that analyzes support interactions to surface signals like sentiment and escalation risk
Founded / HQ: 2016; San Jose, California
Leadership: Founder & CEO: Krishna Raj Raja
Funding: $62M total; $50M Series B on 2021-10-12
Employees: Approximately 74
Post-sales customer support / support experience management, detection of escalation risk and sentiment from support interactions.
2016
Customer support / AI software
$50,000,000
Existing investors Sierra Ventures and Emergent Ventures participated
“Backed by institutional VCs including WestBridge Capital, General Catalyst, Sierra Ventures, and Emergent Ventures”
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