
Sturdy is an AI-driven autonomous Customer Intelligence platform that consolidates and analyzes unstructured customer interactions across multiple communication channels to proactively identify and address account risks, improve customer retention, and enhance product development. The platform integrates with numerous tools like Zoom, OpenAI, Jira, Salesforce, and more, enabling teams across customer service, renewal, marketing, operations, and product to access real-time insights without manual logging or tagging. Sturdy's technology uncovers root causes of customer dissatisfaction, predicts renewal risks, and automates workflows to drive data-driven decisions and improve retention metrics, with proven results such as 100% retention in a 100+ segment base and 30% month-over-month retention improvement. The company is venture-backed, headquartered in Laramie, Wyoming, and serves B2B clients across industries including marketing services, SaaS, business services, and medical device manufacturing.

Sturdy is an AI-driven autonomous Customer Intelligence platform that consolidates and analyzes unstructured customer interactions across multiple communication channels to proactively identify and address account risks, improve customer retention, and enhance product development. The platform integrates with numerous tools like Zoom, OpenAI, Jira, Salesforce, and more, enabling teams across customer service, renewal, marketing, operations, and product to access real-time insights without manual logging or tagging. Sturdy's technology uncovers root causes of customer dissatisfaction, predicts renewal risks, and automates workflows to drive data-driven decisions and improve retention metrics, with proven results such as 100% retention in a 100+ segment base and 30% month-over-month retention improvement. The company is venture-backed, headquartered in Laramie, Wyoming, and serves B2B clients across industries including marketing services, SaaS, business services, and medical device manufacturing.
What they do: AI-driven customer intelligence platform that analyzes unstructured customer interactions to surface churn/risk signals and automate workflows
Headquarters: Portland, Oregon
Founders / leadership: Steve Hazelton (Co-founder & CEO); Nathaniel Hazelton (Co-founder & CTO); Joel Passen (Co-founder & CRO)
Stage & funding: $9.1M disclosed across rounds ($3.1M 2022; $6M 2025)
Security: SOC 2 Type II
Customer intelligence, churn prediction, voice-of-customer analytics, workflow automation
2019
Enterprise SaaS / Customer Intelligence
$3.1M
$6M
Participation from Fortson VC and existing investor Grotech Ventures
“Grotech Ventures is a recurring investor; Voyager Capital led the most recent seed round”