Stonly
Stonly is a knowledge management platform designed to improve customer service by enabling companies to create and deliver interactive, personalized knowledge content. It focuses on helping support agents be more efficient and empowering customers to self-serve through features like interactive guides, walkthroughs, checklists, and AI-powered answers. The platform aims to reduce resolution times by up to 20%, decrease support tickets by 50%, and improve agent ramp time by 58%. Stonly offers integration with various support and data tools, and provides a 'Small Business' plan for getting started and an 'Enterprise' plan for larger scale needs with advanced features like AI Answers, automations, and SSO. They have worked with over a thousand companies to improve support efficiency.
Stonly
Stonly is a knowledge management platform designed to improve customer service by enabling companies to create and deliver interactive, personalized knowledge content. It focuses on helping support agents be more efficient and empowering customers to self-serve through features like interactive guides, walkthroughs, checklists, and AI-powered answers. The platform aims to reduce resolution times by up to 20%, decrease support tickets by 50%, and improve agent ramp time by 58%. Stonly offers integration with various support and data tools, and provides a 'Small Business' plan for getting started and an 'Enterprise' plan for larger scale needs with advanced features like AI Answers, automations, and SSO. They have worked with over a thousand companies to improve support efficiency.