
SetuServ is a data science and AI company founded in 2012 that combines human intelligence with artificial intelligence to deliver custom text analytics solutions. Their Skierarchy platform provides highly accurate consumer insights from unstructured data such as online reviews, social media, surveys, and chat logs. They serve clients across industries including CPG, retail, consumer brands, and hardware manufacturers, helping improve product development, marketing content, customer service, reputation management, and eCommerce performance. Their solutions prioritize actionable topics, quantify potential rating or sales increases, and benchmark competitive performance. SetuServ is backed by leading investors and industry practitioners and offers tailored AI models for specific functional purposes, enabling clients to confidently act on insights at scale.

SetuServ is a data science and AI company founded in 2012 that combines human intelligence with artificial intelligence to deliver custom text analytics solutions. Their Skierarchy platform provides highly accurate consumer insights from unstructured data such as online reviews, social media, surveys, and chat logs. They serve clients across industries including CPG, retail, consumer brands, and hardware manufacturers, helping improve product development, marketing content, customer service, reputation management, and eCommerce performance. Their solutions prioritize actionable topics, quantify potential rating or sales increases, and benchmark competitive performance. SetuServ is backed by leading investors and industry practitioners and offers tailored AI models for specific functional purposes, enabling clients to confidently act on insights at scale.
Founded: 2012
Headquarters: Chicago, IL (also office in Hyderabad, India)
Product: Skierarchy / VOCIS — text-analytics / Voice-of-Customer platform combining ML and human curation
Use cases: Product development, reputation management, eCommerce review management, customer service, marketing optimization
Employee count: 28
Known funding (total): USD 820,000 (last disclosed Nov 13, 2017)
Unstructured customer feedback analysis / Voice-of-Customer and text analytics
2012
Data Science / AI / Text Analytics
658000
Seed round reported Nov 2017 (~$658K)
Earlier seed round dated Mar 2014 (amount obfuscated in sources)
“Backed by leading investors and industry practitioners (as stated by company)”