
ServiceOcean offers software for inbound call centers and outbound sales. This software solution improves key figures and replaces queues in the service center, cold calls in sales, and waiting times on site with appointments. Their software includes call center software, inbound telephony, online appointments, outbound telephony, integration software, and consulting.

ServiceOcean offers software for inbound call centers and outbound sales. This software solution improves key figures and replaces queues in the service center, cold calls in sales, and waiting times on site with appointments. Their software includes call center software, inbound telephony, online appointments, outbound telephony, integration software, and consulting.
Founded: 2013
Headquarters / origin: St. Gallen, Switzerland (founded out of University of St.Gallen research)
Product: AI-based callback and virtual-queue software for inbound contact centers (SO Callback)
Employees (approx.): 47
Known investors: Five2Grow; Stefan Loacker; Dr. Bernd Schopp
Contact-center efficiency, call abandonment, queue management and appointment scheduling for service and sales teams.
2013
SaaS; contact-center software
Crunchbase lists one funding round (seed); detailed amount and dates not disclosed in provided evidence.
“Investors include Five2Grow, Stefan Loacker, and Dr. Bernd Schopp (Dr. Bernd Schopp is named as investor and board member; Stefan Loacker is named as a business angel).”