Route
Route is a post-purchase experience platform that provides licensed shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping to ecommerce merchants and their customers. Trusted by over 13,000 leading brands, Route protects more than 150 million orders and $15 billion in merchandise, resolving over 1 million customer support tickets with a 97% satisfaction rate. The platform helps merchants reduce support costs and increase customer loyalty and lifetime value by offering instant claim resolutions paid by Route, real-time tracking across multiple channels, AI-powered product recommendations, and sustainability through carbon neutral shipping. Route integrates with major ecommerce platforms like Shopify, BigCommerce, Magento, and WooCommerce, offering scalable plans from free basic protection to custom enterprise solutions.
Route
Route is a post-purchase experience platform that provides licensed shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping to ecommerce merchants and their customers. Trusted by over 13,000 leading brands, Route protects more than 150 million orders and $15 billion in merchandise, resolving over 1 million customer support tickets with a 97% satisfaction rate. The platform helps merchants reduce support costs and increase customer loyalty and lifetime value by offering instant claim resolutions paid by Route, real-time tracking across multiple channels, AI-powered product recommendations, and sustainability through carbon neutral shipping. Route integrates with major ecommerce platforms like Shopify, BigCommerce, Magento, and WooCommerce, offering scalable plans from free basic protection to custom enterprise solutions.