Ravenna
Ravenna is an AI-powered, Slack-first Enterprise Service Management (ESM) platform designed to streamline internal support for IT, HR, and operations teams. It leverages AI to automate repetitive tasks, classify requests, surface relevant knowledge, and build a continuously learning knowledge base, aiming to reduce ticket volume by up to 70%. The platform integrates natively with Slack, allowing employees to request help and receive support within their existing workflow, eliminating the need for traditional portals or extensive training. Ravenna emphasizes ease of deployment, typically in minutes, and a superior user experience. It offers tiered pricing plans (Starter, Growth, Enterprise) with add-on options like Ravenna Intelligence, and integrates with tools such as Coda, GitLab, Notion, and GitHub. The company has received $15 million in seed and pre-seed funding from investors including Madrona and Khosla Ventures. Founded by Kevin Coleman and Taylor Halliday, Ravenna is built for the AI era, focusing on delivering instant, effortless support experiences.
Ravenna
Ravenna is an AI-powered, Slack-first Enterprise Service Management (ESM) platform designed to streamline internal support for IT, HR, and operations teams. It leverages AI to automate repetitive tasks, classify requests, surface relevant knowledge, and build a continuously learning knowledge base, aiming to reduce ticket volume by up to 70%. The platform integrates natively with Slack, allowing employees to request help and receive support within their existing workflow, eliminating the need for traditional portals or extensive training. Ravenna emphasizes ease of deployment, typically in minutes, and a superior user experience. It offers tiered pricing plans (Starter, Growth, Enterprise) with add-on options like Ravenna Intelligence, and integrates with tools such as Coda, GitLab, Notion, and GitHub. The company has received $15 million in seed and pre-seed funding from investors including Madrona and Khosla Ventures. Founded by Kevin Coleman and Taylor Halliday, Ravenna is built for the AI era, focusing on delivering instant, effortless support experiences.
TL;DR
What they do: AI- and Slack-native IT service management (internal support for IT, HR, Operations) that runs an agentic service desk inside Slack
Founders: Kevin Coleman & Taylor Halliday (previously co‑founded Mesh; YC)
Funding: Raised $15,000,000 across pre-seed and seed rounds; seed round announced Apr 24, 2025
Lead investors / angels: Madrona; Khosla Ventures; participation from Founders' Co‑op and angels including Guillermo Rauch, Wade Foster, Mike Knoop, Brian Helmig, John Waldman, Linda Lian, Brett Kaluza, Chris Bakke
Seattle, Washington