Quivr
Quivr is a customer support automation company that integrates AI-powered reply suggestions and auto-resolutions directly within Zendesk to reduce ticket resolution time by 60%. Its platform features knowledge base integration, automatic ticket categorization, AI copilot, business insights, advanced analytics, sentiment analysis, and unified brand voice management. Quivr's business model is subscription-based with transparent pricing and pay-as-you-use credits. The company serves thousands of customers, generating over 2 million AI-generated answers, and is SOC2 and GDPR compliant, positioning itself as a reliable and secure solution for customer support teams aiming to boost productivity and streamline workflows.
Quivr
Quivr is a customer support automation company that integrates AI-powered reply suggestions and auto-resolutions directly within Zendesk to reduce ticket resolution time by 60%. Its platform features knowledge base integration, automatic ticket categorization, AI copilot, business insights, advanced analytics, sentiment analysis, and unified brand voice management. Quivr's business model is subscription-based with transparent pricing and pay-as-you-use credits. The company serves thousands of customers, generating over 2 million AI-generated answers, and is SOC2 and GDPR compliant, positioning itself as a reliable and secure solution for customer support teams aiming to boost productivity and streamline workflows.
TL;DR
Product: Open-source RAG / knowledge-management platform for building searchable 'Brains' and chat interfaces
Traction: Thousands of customers and over 2M AI-generated answers
Compliance: SOC 2 and GDPR compliance
Business model: Subscription with pay-as-you-use credits
Founding team: Antoine Dewez, Brian Laleye, Stan Girard
Recent funding: Pre-Seed round reported on 2024-03-01
Company Overview
Problem Domain
Knowledge management, retrieval-augmented generation (RAG), and customer support automation
Industry
Artificial intelligence / Knowledge management
Funding Track Record
Reported investors include Y Combinator and Eight Capital in some profiles
Investor Signal
“Y Combinator participation reported”