Quark.ai
Quark.ai offers the Proactive Support Agent (PSA), an extensible Generative AI platform designed to automate and optimize the enterprise customer support lifecycle. PSA analyzes support tickets, engages customers for clarifications, and provides solutions by leveraging Gen AI, minimizing manual intervention. It aims to drastically reduce support costs and improve customer satisfaction. The platform supports various support functions including Technical Support, Field Support, Sales Support, and Internal Support. Quark.ai integrates with platforms like Salesforce, ServiceNow, Zendesk, and Atlassian, and uses technologies like Deep NLP, Computer Vision, LLMs, and Workflow Automation to deliver rapid, accurate, and cost-effective resolutions with high traceability to source documents.
Quark.ai
Quark.ai offers the Proactive Support Agent (PSA), an extensible Generative AI platform designed to automate and optimize the enterprise customer support lifecycle. PSA analyzes support tickets, engages customers for clarifications, and provides solutions by leveraging Gen AI, minimizing manual intervention. It aims to drastically reduce support costs and improve customer satisfaction. The platform supports various support functions including Technical Support, Field Support, Sales Support, and Internal Support. Quark.ai integrates with platforms like Salesforce, ServiceNow, Zendesk, and Atlassian, and uses technologies like Deep NLP, Computer Vision, LLMs, and Workflow Automation to deliver rapid, accurate, and cost-effective resolutions with high traceability to source documents.
TL;DR
Product: Proactive Support Agent — generative AI platform to automate enterprise support tickets
Founders: Prosenjit Sen (CEO) and Sanjeev Kumar (Co-founder, CTO & Chief Scientist)
HQ: Santa Clara, California
Employees: 13
Funding: Reported seed rounds; latest Sep 5, 2022
Company Overview
Problem Domain
Enterprise customer, field and e-commerce support automation
Industry
Generative AI / Customer Support Automation
Tech Stack
Funding Track Record
Reported seed round (Aug 10, 2021) per company profiles
Reported seed round (Sep 5, 2022) per company profiles
Investor Signal
“DNX Ventures and Fusion Fund listed among investors”