Quantum Metric
Quantum Metric is a Digital Experience Analytics (DXA) platform that enables organizations to implement Continuous Product Design by focusing on customer needs. The platform helps business and technology teams align faster and prioritize opportunities that drive value. Key capabilities include session replay, AI-powered session summarization (Felix AI), dashboards, journey analysis, monitoring and alerts, opportunity analysis, heatmaps, and performance monitoring. It supports various industries like Retail, Financial Services, Travel & Hospitality, Telco, Gaming, and Healthcare, and serves teams such as Product, Technology, Marketing, Analytics, CX & VoC, UX, and Service & Support. Quantum Metric has captured insights from 4 billion sessions monthly, representing 40% of worldwide internet users, and has over 500 employees. It was founded in 2015 by Mario Ciabarra and David Wang, achieved unicorn status in 2021, and reported $100M ARR in 2023. The company's business model is SaaS.
Quantum Metric
Quantum Metric is a Digital Experience Analytics (DXA) platform that enables organizations to implement Continuous Product Design by focusing on customer needs. The platform helps business and technology teams align faster and prioritize opportunities that drive value. Key capabilities include session replay, AI-powered session summarization (Felix AI), dashboards, journey analysis, monitoring and alerts, opportunity analysis, heatmaps, and performance monitoring. It supports various industries like Retail, Financial Services, Travel & Hospitality, Telco, Gaming, and Healthcare, and serves teams such as Product, Technology, Marketing, Analytics, CX & VoC, UX, and Service & Support. Quantum Metric has captured insights from 4 billion sessions monthly, representing 40% of worldwide internet users, and has over 500 employees. It was founded in 2015 by Mario Ciabarra and David Wang, achieved unicorn status in 2021, and reported $100M ARR in 2023. The company's business model is SaaS.
TL;DR
What they do: Digital Experience Analytics platform for continuous product design (session replay, journey analytics, monitoring).
Flagship AI: Felix AI — AI-powered session summarization built on Google Cloud's Gemini Pro.
Founding year: 2015
Founders: Mario Ciabarra; David Wang
Funding / valuation: Series B $200M (Jan 7, 2021); valuation > $1B; total funding reported ~$251M.