Quack
Quack offers an all-in-one support operation system designed to integrate AI and human agents for scalable, exceptional customer support. Their solution automates ticket resolution, provides agents with real-time insights and context via an 'Agent Co-Pilot', and automatically updates knowledge bases and quality assurance processes when product changes occur. Key features include an autonomous generative AI chatbot for natural conversations, proactive issue spotting, seamless integration with existing ticketing systems, and the ability to unify support history, product documentation, and team knowledge into a single intelligent base. Quack analyzes 100% of tickets to ensure consistent quality and provides actionable intelligence for management.
Quack
Quack offers an all-in-one support operation system designed to integrate AI and human agents for scalable, exceptional customer support. Their solution automates ticket resolution, provides agents with real-time insights and context via an 'Agent Co-Pilot', and automatically updates knowledge bases and quality assurance processes when product changes occur. Key features include an autonomous generative AI chatbot for natural conversations, proactive issue spotting, seamless integration with existing ticketing systems, and the ability to unify support history, product documentation, and team knowledge into a single intelligent base. Quack analyzes 100% of tickets to ensure consistent quality and provides actionable intelligence for management.
TL;DR
Product: AI + human support operations system with autonomous chatbot, agent co-pilot, proactive issue spotting, and automated KB/QA updates
Founded: April 2023
Founders: Aviram Roisman; Nadav Kemper
Employees: ~21
Latest known funding: Seed round announced Dec 20, 2023
Company Overview
Problem Domain
Customer support / technical support automation for service-focused SaaS businesses
Founded
2023
Industry
SaaS; Service Industry Software; Technical Support
Funding Track Record
Seed round announced Dec 20, 2023; Crunchbase lists multiple investors across round details (examples include Savyon Ventures and Fusion in profile summary and additional investor names on round detail pages).
Investor Signal
“Savyon Ventures; Fusion; CS Angel; additional investors listed on funding-round detail pages”