Q°emotion
Q°emotion is a SaaS platform that provides emotional and semantic analysis of customer and employee opinions. It helps businesses detect pain points in customer journeys, save time on processing feedback, and improve their Net Promoter Score (NPS) by prioritizing irritants. The platform leverages artificial intelligence to automatically classify verbatim data, measure satisfaction, and predict crises, making it a valuable tool for enhancing customer experience and loyalty.
Q°emotion
Q°emotion is a SaaS platform that provides emotional and semantic analysis of customer and employee opinions. It helps businesses detect pain points in customer journeys, save time on processing feedback, and improve their Net Promoter Score (NPS) by prioritizing irritants. The platform leverages artificial intelligence to automatically classify verbatim data, measure satisfaction, and predict crises, making it a valuable tool for enhancing customer experience and loyalty.
TL;DR
Product: AI/NLP emotional and semantic analysis platform for customer and employee feedback (cxinsights.io)
Headquarters: Troyes, France
Founders / Leadership: Matthieu Bruneteau de Gorsse (CEO); Grégoire Pfirsch (Managing Director)
Employees: 8
Last disclosed funding: Grant on 2019-03-27
Company Overview
Problem Domain
Customer experience and feedback analysis (textual/emotional analytics)
Founded
2015
Industry
SaaS / Analytics / Customer Experience
Funding Track Record
Disclosed as a grant round; Crunchbase lists a grant on this date.
Investor Signal
“Includes Région Grand Est and Seed4Soft (investor count reported as three)”