QA Extreme
QAExtreme.com is a quality assurance (QA) system that aims to enhance the efficiency and effectiveness of human QA analysts by leveraging AI. It analyzes calls, reviews success criteria, and prioritizes which calls should be reviewed, taking into account components such as keywords, dead air, speech quality, average handle time, call type, tone, and data accuracy. QA Extreme does not replace QA teams but makes them more effective by using AI to identify correct calls and distribute them to analysts, while also guiding analysts on what to look for. The system includes an integrated review platform with customizable QA formats, collaboration features, detailed reports, and calibration for consistency. It also provides reporting at all levels, including individual call reports, agent summaries, and campaign performance, with the ability to identify agents with recurring poor performance for targeted improvement and to identify excelling QA agents.
QA Extreme
QAExtreme.com is a quality assurance (QA) system that aims to enhance the efficiency and effectiveness of human QA analysts by leveraging AI. It analyzes calls, reviews success criteria, and prioritizes which calls should be reviewed, taking into account components such as keywords, dead air, speech quality, average handle time, call type, tone, and data accuracy. QA Extreme does not replace QA teams but makes them more effective by using AI to identify correct calls and distribute them to analysts, while also guiding analysts on what to look for. The system includes an integrated review platform with customizable QA formats, collaboration features, detailed reports, and calibration for consistency. It also provides reporting at all levels, including individual call reports, agent summaries, and campaign performance, with the ability to identify agents with recurring poor performance for targeted improvement and to identify excelling QA agents.