Protoqual

Protoqual is a patient experience (PX) management platform that automates the conversion of patient feedback into targeted training initiatives for healthcare teams. Its core offering is an integrated Hub that streamlines the collection and analysis of patient feedback, deployment of 5-minute weekly training videos, and tracking of performance improvements. The platform is CAHPS-based, focusing on skills that directly impact patient satisfaction and healthcare scores. Protoqual aims to prevent burnout by empowering staff with the tools to excel and feel recognized. Key features include customizable surveys, AI-powered video training developed by physicians and Emmy winners, and gamified learning modules with levels, leagues, and leaderboards to motivate staff. The company reports significant improvements for its clients, including a 67% Net Promoter Score improvement, 20% higher overall patient survey scores, and 37% higher Healthgrades provider rating scores. Protoqual is built on a model of continuous improvement, offering customization, seamless integration, and ongoing optimization to meet evolving organizational needs, all while prioritizing patient privacy by not storing PHI.