Predictiva
Predictiva uses AI to automate quality control processes in call centers. The company creates solutions based on machine learning and natural language understanding and processing to assist businesses in making better decisions in their client relationships. At Predictiva, they automatically structure and categorize valuable data information in their client conversations. Upbe's voice-to-text transcription (automatic speech recognition) is effective in Spanish for call center calls, covering all Spanish-speaking countries' accents. It enables them to fully understand their clients' experiences with their products and services, understand how the market perceives the products or services, and anticipate potential client churn, among other things.
Predictiva
Predictiva uses AI to automate quality control processes in call centers. The company creates solutions based on machine learning and natural language understanding and processing to assist businesses in making better decisions in their client relationships. At Predictiva, they automatically structure and categorize valuable data information in their client conversations. Upbe's voice-to-text transcription (automatic speech recognition) is effective in Spanish for call center calls, covering all Spanish-speaking countries' accents. It enables them to fully understand their clients' experiences with their products and services, understand how the market perceives the products or services, and anticipate potential client churn, among other things.
TL;DR
What they do: AI/NLU and speech-to-text for automating call-center quality control
Headquarters: Málaga, Andalucia, Spain
Founded: 2016
Founder / CEO: Pablo Enciso
Funding signal: Multiple rounds including seed, grants, and debt; last recorded activity Oct 4, 2020
Company Overview
Problem Domain
Call-center quality assurance and customer conversation analytics
Founded
2016
Industry
AI / Speech and NLP for customer service
Tech Stack
Funding Track Record
Crunchbase shows multiple funding events (seed, grant, debt) with latest recorded activity on this date.
Investor Signal
“Investors reported include Horizon 2020, Swanlaab Venture Factory, ENISA, CDTI and Sabadell Venture Capital”