PolyAI
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
PolyAI
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
TL;DR
What they do: Enterprise conversational AI agents (voice, chat, SMS) and an omnichannel CX platform
Founded: 2017
Founders / leadership: Nikola Mrkšić (Co-founder & CEO), Tsung-Hsien (Shawn) Wen (Co-founder & CTO), Pei-Hao (Eddy) Su (Co-founder / SVP Eng)
Reported total funding: ≥ $68M (multiple rounds including Series A/B/C; later rounds reported raising total above $200M)
Employees (approx.): 359
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Company Overview
Problem Domain
Customer service automation and conversational AI for contact centers
Founded
2017
Industry
Software Development
Funding Track Record
$12,000,000
$14,000,000
Brought reported total to $28M at that time
$40,000,000
Participants included Twilio Ventures, Khosla Ventures, Point72 Ventures and Amadeus Capital
$50,000,000
Backed by new investors Hedosophia, NVentures and Zendesk with follow-on from previous investors
$86,000,000
Reported co-leads Georgian, Hedosophia and Khosla Ventures; round took total funding over $200M