PolyAI
Consistently deliver your best brand experience, achieve accurate resolution and uncover data-driven business opportunities
PolyAI
Consistently deliver your best brand experience, achieve accurate resolution and uncover data-driven business opportunities
TL;DR
Core product: Multi-turn conversational voice assistants for contact centres
Founded: 2017
Founders / leadership: Nikola Mrkšić (CEO), Tsung-Hsien Wen (CTO), Pei-Hao Su
Total known funding: $70M (through Series B)
Headquarters: London (spinout from University of Cambridge)
Company Overview
Problem Domain
Customer service automation for contact centres using conversational AI
Founded
2017
Industry
Conversational AI / Contact centre automation
Funding Track Record
$12M
$14M
Brought total to $28M at the time
$40M
Participating investors included Twilio Ventures, Khosla Ventures, Point72 Ventures and Amadeus
Investor Signal
“Investors include Point72 Ventures, Khosla Ventures, Georgian, Twilio Ventures, Amadeus, Sands Capital and others”