
Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
Product: Workforce Engagement Management (WEM) suite for contact centers (WFM, quality, performance, learning, AI, gamification)
Founded: 2012
Headquarters: Sunnyvale, California
Latest disclosed funding: $25M Series B (Jan 27, 2021); total disclosed $34M
Integrations: Integrates with Salesforce, Zendesk, Amazon Connect, Slack, ServiceNow
Contact center operations and customer experience management
2012
Workforce Engagement Management / Contact Center Software
$25,000,000
Series B announced alongside acquisition of Agyle Time
“Five Elms Capital led Series B; earlier investors include FCP Emprendimiento e Innovación and Alchemist Accelerator”