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Operative Intelligence
Operative Intelligence (OI) offers OI-Q, an AI-powered conversation intelligence platform designed for contact centers. It automates compliance, facilitates coaching, and extracts product insights by…
Operative Intelligence
Operative Intelligence (OI) offers OI-Q, an AI-powered conversation intelligence platform designed for contact centers. It automates compliance, facilitates coaching, and extracts product insights by…
TL;DR
Product: AI-powered conversation intelligence for contact centers (OI-Q)
Channels: Voice, email, chat, messaging, social media
Founders: Peter Iansek and James Iansek
Funding: $3.5M seed (led by Bonfire Ventures; participation from Wonder Ventures)
Headquarters / Offices: Los Angeles and Melbourne
Company Overview
Problem Domain
Contact-center analytics and conversation intelligence to surface reasons for contact and operational improvement opportunities.
Industry
AI-powered contact center / conversation intelligence
Funding Track Record
$3,500,000
Participation from Wonder Ventures
Investor Signal
“Backed by SaaS-focused venture investors including Bonfire Ventures and Wonder Ventures”