Onepilot
Onepilot redefines customer experience outsourcing by combining AI and human agents, aiming to reduce costs by up to 50%. They offer customer care, sales & retention, and KYC services across various languages and channels, available 24/7. Their proprietary technology and processes, including agent sourcing, training, and AI-enhanced tools like a knowledge base and ticket center, ensure high-quality service and efficiency. With over 250 customers and handling 15 million+ interactions annually, Onepilot focuses on flexibility, transparency, and data security, backed by certifications like ISO 27001 and ISO 18295. The company boasts a team of 110 'Pilots' and 2,000+ agents across 3 offices, generating over €30 million in annual revenue.
Onepilot
Onepilot redefines customer experience outsourcing by combining AI and human agents, aiming to reduce costs by up to 50%. They offer customer care, sales & retention, and KYC services across various languages and channels, available 24/7. Their proprietary technology and processes, including agent sourcing, training, and AI-enhanced tools like a knowledge base and ticket center, ensure high-quality service and efficiency. With over 250 customers and handling 15 million+ interactions annually, Onepilot focuses on flexibility, transparency, and data security, backed by certifications like ISO 27001 and ISO 18295. The company boasts a team of 110 'Pilots' and 2,000+ agents across 3 offices, generating over €30 million in annual revenue.
TL;DR
Headquarters: Paris, France
Founded: 2020
Core offering: AI-enhanced outsourced customer care, sales & retention, and KYC
Scale: Handles millions of interactions annually; 2,000+ agents
Certifications: ISO 27001 and ISO 18295 (and GDPR compliance)
Company Overview
Problem Domain
Scaling multilingual customer support and KYC operations while controlling cost and ensuring data security/compliance.
Founded
2020
Industry
Customer experience / outsourcing / information technology
Funding Track Record
Investor Signal
“Otium Capital, CapHorn Invest, Global Founders Capital”