OCX Cognition
OCX Cognition is an enterprise software company specializing in predictive customer experience (CX) analytics through its proprietary Customer AI platform. The platform leverages advanced AI, generative analytics, and automated machine learning to provide continuous, comprehensive, and connected customer insights beyond traditional survey methods. Key products include generative CX analytics, data-driven customer health scores, operational driver analytics, generative AI narratives, propensity to renew scores, and net recurring revenue forecasts. OCX Cognition's technology integrates operational and feedback data to deliver real-time, predictive analytics that help businesses reduce churn, improve retention, and drive growth. The company serves various teams including customer success, sales, marketing, and executive leadership, enabling data-driven decision-making and operational alignment. OCX Cognition has a strong market position as an innovator in CX analytics, with a founding team experienced in NPS methodology and enterprise CX implementations, and has been recognized with awards and AWS case studies.
OCX Cognition
OCX Cognition is an enterprise software company specializing in predictive customer experience (CX) analytics through its proprietary Customer AI platform. The platform leverages advanced AI, generative analytics, and automated machine learning to provide continuous, comprehensive, and connected customer insights beyond traditional survey methods. Key products include generative CX analytics, data-driven customer health scores, operational driver analytics, generative AI narratives, propensity to renew scores, and net recurring revenue forecasts. OCX Cognition's technology integrates operational and feedback data to deliver real-time, predictive analytics that help businesses reduce churn, improve retention, and drive growth. The company serves various teams including customer success, sales, marketing, and executive leadership, enabling data-driven decision-making and operational alignment. OCX Cognition has a strong market position as an innovator in CX analytics, with a founding team experienced in NPS methodology and enterprise CX implementations, and has been recognized with awards and AWS case studies.
TL;DR
Product: SaaS predictive customer experience (CX) analytics platform (Customer AI)
Headquarters: Scottsdale, Arizona, United States
Founders: Brian Curry and Richard Owen
Employees (approx.): 11-50 (reported 23 in one profile)
Known investor: MaC Venture Capital (seed)
Company Overview
Problem Domain
Customer experience (CX) measurement and customer success analytics—moving beyond traditional survey-based methods to continuous, predictive intelligence.
Industry
SaaS, Customer Experience Analytics
Funding Track Record
Investor Signal
“MaC Venture Capital listed as lead investor in a seed round”