Observe.AI
The AI platform for contact centers
TL;DR
What they do: AI-driven conversation intelligence and AI agents for contact centers (voice and chat)
Founded: 2017
Notable funding: Series C $125M (Apr 2022)
Customers / scale: Claims hundreds/350+ enterprise customers and enterprise references
Company Overview
Problem Domain
Contact-center/customer-service conversation analysis, agent assistance, QA automation, and compliance/data governance.
Founded
2017
Industry
Contact center software / conversational AI
Tech Stack
Funding Track Record
Series A led by Scale Venture Partners with participation from Steadview Capital, Nexus Venture Partners and Emergent Ventures (per company)
$54M
Series B reported Sept 15, 2020; participation from Next47 and NGP Capital
$125M
Series C reported Apr 12, 2022; investors include Zoom and others
$8M
Early reported $8M round (Aug 2018)
Investor Signal
“Investors include SoftBank Vision Fund 2, Zoom, Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, NGP Capital, Emergent Ventures, Steadview Ventures, Next47”