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The AI platform for contact centers
What they do: AI platform for contact centers (conversation intelligence, AI agents, real-time assistance)
Founded: 2017
Headquarters: Redwood City, California
Notable raise: $125M Series C (announced April 12, 2022)
Employee count (snapshot): 429
Customer experience and contact-center operations
2017
Enterprise software / Contact center AI
Undisclosed (early rounds including seed participation from Nexus Venture Partners and Y Combinator)
$26M
Series A announced Dec 10, 2019
$125M
Series C announced April 12, 2022; participation from Zoom and other prior backers
“Company backed by major venture investors including SoftBank Vision Fund 2, Scale Venture Partners, Nexus Venture Partners, Menlo Ventures, Emergent Ventures, NGP Capital, Steadview Ventures, Next47, and others”
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