
Netomi is a leading AI-first customer experience platform specializing in Agentic OS for enterprise customer service. It offers a multimodal, omnichannel conversational AI solution that integrates seamlessly with existing customer service platforms and backend business systems. Netomi's platform uses sanctioned generative AI with embedded governance to ensure brand safety, data privacy, and security compliance (SOC2, GDPR, HIPAA, PDPA, CCPA, ISO 27001). The AI automates over 80% of customer inquiries, reduces support costs by 63%, and boosts support team capacity by 50%, delivering proactive, predictive, and preemptive customer care. Trusted by major brands like DraftKings, MGM Resorts, and Harry Rosen, Netomi enables enterprises to enhance customer satisfaction, loyalty, and operational efficiency with easy deployment and management for business users.

Netomi is a leading AI-first customer experience platform specializing in Agentic OS for enterprise customer service. It offers a multimodal, omnichannel conversational AI solution that integrates seamlessly with existing customer service platforms and backend business systems. Netomi's platform uses sanctioned generative AI with embedded governance to ensure brand safety, data privacy, and security compliance (SOC2, GDPR, HIPAA, PDPA, CCPA, ISO 27001). The AI automates over 80% of customer inquiries, reduces support costs by 63%, and boosts support team capacity by 50%, delivering proactive, predictive, and preemptive customer care. Trusted by major brands like DraftKings, MGM Resorts, and Harry Rosen, Netomi enables enterprises to enhance customer satisfaction, loyalty, and operational efficiency with easy deployment and management for business users.
Core product: Agentic AI platform for omnichannel, multimodal enterprise customer service
Founded: 2015 (originally msg.ai)
Headcount: 218 employees
Total funding: USD 52,000,000
Compliance: SOC2, GDPR, HIPAA, PDPA, CCPA, ISO 27001
Enterprise customer service automation and customer experience
2015
Customer Experience / Conversational AI
USD 1,000,000
“Backed by investors including Y Combinator, Index Ventures, Salesforce Ventures, WndrCo, Eldridge Industries, and other strategic/venture investors”