MosaicVoice
MosaicVoice makes it easy for call centers to automate their Quality Assurance function. Our software listens to customer conversations in real-time and identifies and alerts agents and managers to any compliance violations as they happen.
MosaicVoice
MosaicVoice makes it easy for call centers to automate their Quality Assurance function. Our software listens to customer conversations in real-time and identifies and alerts agents and managers to any compliance violations as they happen.
TL;DR
What they do: AI-powered real-time agent guidance and automated QA/compliance for contact centers
Founded: December 2020 (Oakland, California)
Founders / leadership: Julian McCarty (CEO & Co‑founder); Chishun Kwong (Co‑founder, engineering)
Funding signal: Single disclosed round (Jan 2022); backed by Y Combinator and several early-stage VCs
Employees: ~11
Security / compliance: Claims SOC 2 Type II and support for HIPAA, PCI DSS, GDPR readiness
Company Overview
Problem Domain
Contact-center quality assurance, real-time agent assistance, compliance monitoring, onboarding and analytics for customer service operations.
Founded
2020
Industry
Contact center / customer service software
Tech Stack
Funding Track Record
Round amount not publicly disclosed; multiple sources list the round date as Jan 2022.
Investor Signal
“Backed by Y Combinator and multiple early-stage venture investors including The House Fund, Ulu Ventures, Unpopular Ventures, Firsthand Ventures, NOMO Ventures, and Adapt Ventures.”