Momos
AI for Your Customers, at Every Location. Momos is the AI Customer Copilot for Multi-location brands. Momos powers the entire customer stack, across Reputation Management, Customer Experience, Customer Service, and Marketing, and automates everything with AI, all in one powerful platform. We work with 20,000+ locations globally, including brands such as Firehouse Subs, Shake Shack, and Papa Murphys.
Momos
AI for Your Customers, at Every Location. Momos is the AI Customer Copilot for Multi-location brands. Momos powers the entire customer stack, across Reputation Management, Customer Experience, Customer Service, and Marketing, and automates everything with AI, all in one powerful platform. We work with 20,000+ locations globally, including brands such as Firehouse Subs, Shake Shack, and Papa Murphys.
TL;DR
What they do: AI-powered customer experience platform ("Guest AI") for multi-location brands, focused on unified feedback, inbox, automation, recovery, and analytics.
Founders: Sai Alluri and Andrew Liu.
Funding: Raised US$17M to date; US$10M Series A led by 645 Ventures (announced Apr 19, 2024).
Scale (company-stated): Company states support for 600+ brands and reports thousands of locations (site claims range from ~10,000 to 20,000 locations across multiple countries).
Notable customers: Examples include Shake Shack, Baskin-Robbins, L&L Hawaiian Barbecue, Pepper Lunch.
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Company Overview
Problem Domain
Customer experience and reputation management for multi-location brands (particularly restaurants).
Industry
Software Development
Tech Stack
Funding Track Record
US$6.5M
Seed round announced by the company to support expansion into the United States, APAC, and Australia.
US$10M
Company announcement states total capital raised to date is US$17M and names participating investors including Alpha Wave Global, Peak XV, Soma Capital, FJ Labs, Taurus Ventures, and Correlation Ventures.
Investor Signal
“Led by 645 Ventures at Series A with participation from early/backing investors including Sequoia and Alpha Wave; company and profile listings indicate a broader investor base (Crunchbase reports ~13 investors).”