
Customers.ai is a martech platform that helps marketers and sales teams at mid-market businesses identify and engage high-intent customers. Their AI-powered visitor identification and remarketing tools aim to outperform traditional digital advertising by 10-100x. The platform provides website visitor identification, customer journey tracking, and advanced remarketing capabilities. They emphasize accuracy, claiming their visitor ID is 65-85% accurate, significantly higher than industry averages of 5-30% accuracy. Customers.ai also offers features like abandoned cart recovery, email marketing, and identity resolution APIs, integrating with platforms like Shopify and Meta Ads. The company is a well-funded startup based in Boston, founded by Larry Kim, a recognized marketer.

Customers.ai is a martech platform that helps marketers and sales teams at mid-market businesses identify and engage high-intent customers. Their AI-powered visitor identification and remarketing tools aim to outperform traditional digital advertising by 10-100x. The platform provides website visitor identification, customer journey tracking, and advanced remarketing capabilities. They emphasize accuracy, claiming their visitor ID is 65-85% accurate, significantly higher than industry averages of 5-30% accuracy. Customers.ai also offers features like abandoned cart recovery, email marketing, and identity resolution APIs, integrating with platforms like Shopify and Meta Ads. The company is a well-funded startup based in Boston, founded by Larry Kim, a recognized marketer.
Headquarters: Boston, Massachusetts
Founded: circa 2017
Founder & CEO: Larry Kim
Product focus: Chat marketing and AI chatbot tools for marketers
Reported funding: Pre-Seed (one round); investor listed: New York Angels
Marketing technology (chat marketing, conversational AI) for lead generation and customer engagement.
2017
Marketing Technology
“New York Angels (reported investor)”