Merren
Merren is a consumer survey solution that leverages popular messaging apps like WhatsApp, Facebook Messenger, Instagram Messenger, and dynamic AMP emails to run fully automated, conversational surveys that capture real-time customer feedback. The platform uses AI to build surveys quickly and offers multichannel deployment, real-time analytics, and integration with CRM and other tools. Merren's solution drives higher response rates (3-10x increase) by engaging customers on channels they prefer, providing multilingual support in over 100 languages, and enabling actionable insights for businesses to improve customer experience and product-market fit. It serves over 100 brands with more than 100,000 respondents reached and 500+ surveys delivered, targeting industries such as automotive, financial, healthcare, e-commerce, and more. Merren operates on a subscription SaaS business model with tiered pricing plans including startup, pro, business, and enterprise levels.
Merren
Merren is a consumer survey solution that leverages popular messaging apps like WhatsApp, Facebook Messenger, Instagram Messenger, and dynamic AMP emails to run fully automated, conversational surveys that capture real-time customer feedback. The platform uses AI to build surveys quickly and offers multichannel deployment, real-time analytics, and integration with CRM and other tools. Merren's solution drives higher response rates (3-10x increase) by engaging customers on channels they prefer, providing multilingual support in over 100 languages, and enabling actionable insights for businesses to improve customer experience and product-market fit. It serves over 100 brands with more than 100,000 respondents reached and 500+ surveys delivered, targeting industries such as automotive, financial, healthcare, e-commerce, and more. Merren operates on a subscription SaaS business model with tiered pricing plans including startup, pro, business, and enterprise levels.
TL;DR
What they do: AI-driven conversational surveys and customer research delivered via messaging channels (WhatsApp, Messenger, AMP email, web)
Business model: Subscription SaaS with tiered pricing (startup, pro, business, enterprise)
Scale / customers: Serves 100+ brands; 100,000+ respondents reached; 500+ surveys delivered
Funding: Pre-Seed; total reported funding $100,000 (USD); last funding 2022-11-29
Company Overview
Problem Domain
Customer experience, market research, and customer feedback collection
Industry
Customer experience / Market research / SaaS
Tech Stack
Funding Track Record
$100,000
Investor Signal
“Upekkha Vertical AI Accelerator listed as lead investor for Pre-Seed round”