Loris
Loris provides an AI-powered conversational intelligence platform designed to extract actionable insights from customer interactions across various channels. Their platform leverages a library of battle-tested AI models, developed over five years and trained on hundreds of millions of conversations, to analyze customer inquiries, agent responses, and satisfaction levels. Key products include Customer Insights for Voice of the Customer analysis, Quality Assurance for process improvement, Agent Co-Pilot for real-time agent guidance, The Gist for conversation summarization, and Ask Loris for quick data analysis. Loris aims to help businesses understand customer needs, monitor agent performance, and make data-driven decisions to improve customer experience and drive growth, with use cases spanning Fintech, Retail, Telecom, and BPOs. They have been recognized as a Gartner Cool Vendor in Customer Service and Support Technology in 2024.
Loris
Loris provides an AI-powered conversational intelligence platform designed to extract actionable insights from customer interactions across various channels. Their platform leverages a library of battle-tested AI models, developed over five years and trained on hundreds of millions of conversations, to analyze customer inquiries, agent responses, and satisfaction levels. Key products include Customer Insights for Voice of the Customer analysis, Quality Assurance for process improvement, Agent Co-Pilot for real-time agent guidance, The Gist for conversation summarization, and Ask Loris for quick data analysis. Loris aims to help businesses understand customer needs, monitor agent performance, and make data-driven decisions to improve customer experience and drive growth, with use cases spanning Fintech, Retail, Telecom, and BPOs. They have been recognized as a Gartner Cool Vendor in Customer Service and Support Technology in 2024.